Italian gourmet almond, fig, pistachio and sesame cookies baked and shipped from our bakery in Italy to you; all natural, fresh, and baked to order. Great Italian recipes!
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frequently asked questions

       Summary

  1. How do I order Adriana's Gourmet Italian cookies?
  2. Can Adriana ship to my country?
  3. What types of shipping are used?cookie ingredients
  4. In which currency will my credit card be charged?
  5. How can I pay for my order?
  6. How will I know that "CookiesFromItaly.com" has received my order?
  7. Does Adriana guarantee that my Italian gourmet cookies will arrive fresh?
  8. How long will my Italian cookies remain fresh?
  9. How much time is needed to process my order?
  10. Can you add greeting or holiday cards to Adriana's Italian cookies?
  11. Is sales tax added to my order?
  12. What makes Adriana's Italian Gourmet cookies so special?
  13. Are my Italian cookies guaranteed?
  14. Where are Adriana's Italian Cookies made?
  15. How do I track my cookie order?
  16. Do you make Italian cookies for special diets?
  17. My billing and/or shipping information is incorrect, what do I do?
  18. Can I send a cookie gift to my friend/relative in another country?

1. How do I order Adriana's Gourmet Italian cookies?

On-line: To begin your tour of selected Adriana's Italian Gourmet cookies, click on "Order our cookies!" on the left side navigation bar. Choose the product category that interests you. After you click "checkout", you will be guided through the safe and secure order process.

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2. Can Adriana ship to my country?

We currently can ship to over 200 countries.

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3. What types of shipping are used?

To guarantee you freshness most small orders (1 kilogram to 4 kilograms) are shipped by "Global Priority Mail, QuickPack Europe, and PaccoCelere" (depending upon the country of destination) directly from our bakery in Italy to you.

Large orders (5 kilos and up) are shipped by Federal Express Intl Priority to guarantee freshness directly from our bakery in Italy to you in 3-5 days.

And as an important part of our commitment to providing you with outstanding customer care and satisfaction, Our bakery frequently researches and checks all shipping tariffs and specials to ensure you the most efficient and cost effective quotations available.

Adriana will make any special shipping arrangement to custom fit your needs. Please be assured a most efficient and cost effective quotation.

For more information, please visit our shipping page.

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4. In which currency will my credit card be charged?

All Visa/MasterCard and American Express credit card charges will be in Euro, then automatically converted into your local currency according to your credit card issuer agreement. You can rest assure that there are no hidden bank charges.

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5. How can I pay for my order?

Adriana conveniently accepts Visa, MasterCard, and American Express as forms of payment. We are sorry to say that checks and money orders are not accepted. Do you have questions about paying? Visit our payment info page.

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6. How will I know that "CookiesFromItaly.com" has received my order?

After you have completed your purchase, we will automatically send you an e-mail confirmation and receipt to acknowledge your order.

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7. Does Adriana guarantee that my Italian gourmet cookies will arrive fresh?

Of course! All your cookie orders are "baked to order". Your cookies will arrive fresh, guaranteed!

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8. How long will my Italian cookies remain fresh?

After receiving your cookies, they should be eaten within 1-3 days for the freshest taste. Adriana's Italian Gourmet cookies will remain fresh for approximately 18-22 days. Refrigeration is not necessary nor recommended.

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9. How much time is needed to process my order?

All your orders are usually processed and shipped within 48-72 hours from the time they have been received. If you would like to have it delivered later, please let us know the exact date by specifying the date or anything else regarding your order in the comment box on the checkout page and we will be more than happy to accommodate.

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10. Can you add greeting or holiday cards to Adriana's Italian cookies?

Of course! We can add a message card with your wishes on any order, and if you like, we can even translate it into Italian for you without charge!

When you reach our "secure server" checkout page, go to the "comment box" and write exactly what you would like to appear in your card.

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11. Is sales tax added to my order?

No. Any order placed and shipped outside the European Union is not considered taxable. If you are a citizen of a member state of the European Union, you will be responsible for payment of any local taxes payable including VAT, and will be required to pay extra for delivery and clearance where necessary.

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12. What makes Adriana's Italian Gourmet cookies so special?

Your cookies come from the highest quality natural ingredients: our own home grown natural almonds, figs, pistachios, sesame, the freshest farm eggs, sugar, butter, and flour in a unique baking process that has been perfected over the past 31 years to deliver you an exquisite almond, fig, pistachio and sesame cookie. Your Italian cookies contain no preservatives, additives, artificial colors, nor artificial flavors.

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13. Are my Italian cookies guaranteed?

Your Italian cookies are unconditionally guaranteed. If you have a problem or are dissatisfied for any reason, we want to know about it so we can make it right for you.

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14. Where are Adriana's Italian Cookies made?

Adriana's Italian Cookies are made in a little bakery just outside an Italian town called Santo Stefano Quisquina. It is in the province of Agrigento, Italy. Please come visit us the next time you're in Sicily!

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15. How do I track my cookie order?

Easy! Just send an e-mail to CustSupport@CookiesFromItaly.com with your order ID number and we will contact you with an update on your order.

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16. Do you make Italian cookies for special diets?

I am sorry, not at this time but please check back with us.

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17. My billing and/or shipping information is incorrect, what do I do?

Easy! Just contact us with your order ID number and the corrected information and we'll update your order immediately.

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18. Can I send a cookie gift to my friend/relative in another country?

Absolutely! We currently ship your cookies to every major country on the globe following custom regulations and procedures for each and every country. 

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Please don't hesitate to contact us with your questions, requests or comments.